helpHow to cancel a single match from my season ticket?
Log in to your account.
In the top right corner, expand the menu with your details and click "YOUR ACCOUNT".
In your account, under the "SEASON TICKETS" tab, click "GO TO SEASON TICKET".
On the new page, scroll down to the details of your season ticket. You have the following option to choose from:
CANCEL – By clicking this option, your seat for this single selected match is released for sale. Use this if you will not be present at a given event.
ATTENTION! Use this option only if you are certain you will not be at the match. After confirming the cancellation, the operation is irreversible.
helpHow to change my seat for a single match?
Log in to your account.
In the top right corner, expand the menu with your details and click "YOUR ACCOUNT".
In your account, under the "SEASON TICKETS" tab, click "GO TO SEASON TICKET".
On the new page, scroll down to the details of your season ticket. You have the following option to choose from:
CHANGE SEAT – The user can change their seat for individual matches included in the season ticket. It does not change the seat for all events in the season ticket, only for the selected match. After choosing this option, you can change your seat to any available one for a given event, e.g., to sit among friends or family who are going to the match just this once.
ATTENTION! Each season ticket price must be linked to a ticket price; based on this link, the system calculates any potential surcharge for changing seats within different price zones. After confirming the seat change, the operation is irreversible.
Familiarize yourself with these examples:
Changing a seat from a more expensive stand to a cheaper stand – no surcharge.
Changing a seat from a cheaper stand to a more expensive stand – the system will calculate a surcharge, which will be the difference between the price of the cheaper stand and the more expensive stand.
helpCan I change the seat for the entire season ticket?
Only the administrator can change the seat of the entire season ticket. The operation is not available to users or cashiers.
Changing the season ticket seat by the administrator results in the administrator becoming the owner of the transaction. The person who originally bought the season ticket and was the owner of the transaction will no longer have access to the seat change transaction. Only the owner of the season ticket will have access to the season ticket with the new seat.
helpHow many times during the season can I cancel a ticket?
