helpI have a fan account, but I can't log in, why?
Since July 2025, we have a new ticket sales system. If you have an account activated before this date – you must create a new one.
If you have problems creating an account – write to us at bilety@kswieczysta.com
helpHow to create a new account in the system?
To create a new account you must:
Click on the CREATE ACCOUNT tab in the top right corner;
Enter your PESEL number (in the case of foreigners: ID number, passport, or other identity document) and click NEXT;
Fill in all required fields and click CREATE ACCOUNT;
Activate the account by clicking the link sent to the provided e-mail address.
After clicking the activation link, the user account in the ticketing system is active.
helpI don't have a PESEL number, what should I do?
When creating an account, instead of the PESEL number, enter your identity document number, and then fill in your personal data.
helpI forgot my password, what should I do?
In the top right corner, click LOGIN;
Then click I FORGOT MY PASSWORD;
Enter the e-mail address provided during registration and click RECOVER;
A link has been sent to your e-mail address. Click RESET PASSWORD;
Enter a new password, and then click CHANGE.
Your account is active!
helpI am underage, can I create a fan account?
A fan account can be created by anyone who is over 13 years old.
How to create an account for a child under 13? ATTENTION! Before creating an account for a child under 13, an active login account created by their guardian is required.
Creating an account for a child under 13 is not a condition for purchasing a match ticket – it can also be done directly from the guardian's account.
Proceed as when creating an account:
Step 1. After filling out the form and clicking "CREATE ACCOUNT", the system will verify whether the age requires linking the created account with the guardian's account. In this case, additional fields will appear on the form.
Step 2. Enter the guardian's login details and click "CONFIRM".
After logging in, the assigned guardian can view the child's account in the tab: Your account -> Friends and family.
Adding a child to the Friends and family tab
There is an option to add an account of a child under 16 to the list of friends and family without the child needing to accept the invitation. This option makes it easier to add a child to the list, especially if the child does not yet have an active account in the ticketing system, e.g., due to the lack of a personal e-mail address. To add a child's account to the friends list, it is necessary to provide the child's PESEL number in the system.
An Add child button will appear in the user's account card.
Click the button and enter the child's identifier.
If the identifier does not meet the age criteria, the person should be added via the Add friend option.
helpCan I buy a ticket or season ticket without an active account?
Every person must have an active account to purchase a ticket in the system. Then it is possible to buy a ticket / season ticket for a person without an account, after filling in their personal data.
Tickets without registration can only be purchased physically at our points:
- Fan Store (Sklep Kibica), Kazimierza Chałupnika 16, 31-464 Kraków, opening hours: Tuesday-Friday 14:00-19:00, Saturday-Sunday 10:00-15:00.
- Stadium ticket offices, Władysława Reymonta 20, 30-059 Kraków, Synerise Arena Kraków - Henryk Reyman Municipal Stadium (ONLY ON MATCH DAY)
helpWhy do you need my PESEL number?
The Act on Mass Event Security of March 20, 2009 (and more precisely, Article 13 of this Act) imposes an obligation on us to identify participants of a mass event.
For this purpose, as the organizer of a mass event, we are obliged to obtain data such as name, surname, and PESEL number when selling you match tickets.
ART. 13, PARA. 1The organizer of a football match of a club participating in the games of one of the top three men's league competition classes, regardless of the type of games, i.e., domestic or international, ensures the identification of persons participating in this event.
ART. 13, PARA. 4, PTS 1 and 4The scope of processed personal data of persons participating in a football match includes: name, surname, and PESEL number, and if it has not been assigned - the type, series, and number of the document confirming identity.
helpHow to change the password for the fan account?
After logging in, expand the icon with your surname and select the "Your account" option.
Select the "Change password" option.
Enter the old password, the new password twice, and confirm with the Save button.
helpCan I change my personal data (name, surname, PESEL) myself?
Mandatory personal data cannot be changed independently. If it is necessary to change them, please contact the Fan Service Office via e-mail: bilety@kswieczysta.com
helpHow to change the e-mail address in the system?
After logging in, go to the "Your account" -> "Edit data" tab.
Change the e-mail address and save the changes (you will be logged out).
Confirm the change by clicking the activation link sent to the new address.
